Refund Policy1. If any security deposits paid for Optical Network Unit (ONU) devices to enable Shikhar Broadband Enterprises Pvt Ltd. Fibre Service shall be refunded only on cancellation of this service and return of such ONU devices in working condition. Such refunds will be processed within 90 days from the return of devices. In cases where ONU has been installed without any security deposit, the customer is liable to return the ONU in working condition in case of discontinuation of service. If the ONU is damaged by the customer, the customer is liable to pay a sum of Rs.1500 to Shikhar Broadband Enterprises Pvt Ltd.
2. The ONU devices provided by Shikhar Broadband Enterprises Pvt Ltd. against a security deposit will remain a property of Shikhar Broadband Enterprises Pvt Ltd. at all times.
3. Any one time charges paid to company at the time of installation are non refundable.
4. Company may extend refund to User only for his first payment in case of no-feasibility for building new connection to the requested address.
5. Online refund may be extended to the User, when the transaction is incomplete, in the sense that the User’s plan is not renewed, but online payment has been generated.